Privacy Policy

1. Information We Collect

We collect information you voluntarily provide through our contact form, including your name, email address, and message content. We also automatically collect technical information such as your IP address, browser type, and pages visited through Google Analytics and cookie tracking.

2. How We Use Your Information

Your information is used to respond to your enquiries, provide coaching services, improve our website, and comply with legal obligations. We use Google Analytics to understand user behaviour and optimise our services. We do not sell your personal information.

3. Legal Basis for Processing (GDPR/Privacy Act)

We process your data under Article 6(1)(a) GDPR (consent) and Article 6(1)(b) (contract performance). For Australian Privacy Act compliance, we collect information for our primary business functions and related purposes only.

4. Data Sharing and Disclosure

We do not share your personal information with third parties except where required by law or with service providers bound by confidentiality (Google for analytics, email service providers for communications).

5. Data Protection and Security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction. However, no method of internet transmission is completely secure.

6. Your Privacy Rights

You have the right to access your personal data, correct inaccuracies, request deletion (subject to legal retention requirements), object to processing, and request data portability. To exercise these rights, contact us at info@wildernessscrub.world.

7. International Data Transfers

We operate primarily in Australia. Data transfers to other jurisdictions comply with applicable privacy laws.

8. Data Retention

We retain contact information while you engage with our services. We retain analytics data for 26 months. We delete email enquiries within 12 months unless you request ongoing coaching services.

9. Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect information from children. If we become aware of such collection, we delete it promptly.

10. Third-Party Services

Google Analytics: Tracks site usage. Data is subject to Google's privacy policy.
Google Ads Conversion Tracking: Measures campaign effectiveness through the _gcl_au cookie.
Google Maps API: Embedded on our contact page to display our location.

11. Cookie Usage

We use cookies for functionality (session management, security), analytics (Google Analytics), and marketing (Google Ads). You can control cookie preferences through our cookie banner.

12. Policy Changes

We may update this policy periodically. Changes take effect immediately upon posting. Your continued use constitutes acceptance.

13. Contact Information

Wildernessscrub
Level 4, 285 Clarence Street
Sydney NSW 2000, Australia
Phone: +61 2 9147 0845
Email: info@wildernessscrub.world